| To ensure that you receive a positive experience, true value, and lasting satisfaction with any solution provided, BlueCurl offers comprehensive support across the entire lifecycle of your purchase. From assessment through ongoing optimization, our support engineers, education professionals, web-based tools and Professional Services Organization will provide you direct access to the resources needed to install, operate, and manage as much or as little of your solution as you choose. We provide powerful and simple choices. |
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Service Features |
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Customer Response Center
The Customer Response Centre is a multi-tiered service that responds to a client's Information Technology needs, on a number of different levels. This Centre is an immediate-response program designed to give our client's system software application support and problem solving at the highest level possible.
Problem resolution services include all aspects of customer services such as on-site maintenance, software management and remote systems management. The Call Management Centre, Technical Assistance Centre and Systems Engineers are the problem service centres accessible through this hub.
Companies can not afford any significant downtime, and can count on the Customer Response Centre to keep problems to a minimum. |
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Software Updates
BlueCurl’s IP Telephony customers receive access to software patches and upgrades either directly from ShoreTel, or from BlueCurl. |
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Hardware Extended Warranty Program
BlueCurl's Hardware Extended Warranty programs cover your information technology system hardware as well as any ShoreTel product in the event you experience a problem and require a replacement. |
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Programs |
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BlueCurl Enterprise Service Program
Our BlueCurl Enterprise Service Program is designed to address the requirements not only multi-site environments, but also the small to mid-sized organizations where data and voice applications are also critical. Support for your system is provided to you directly from BlueCurl.
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| The Enterprise Service Program consists of: |
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7x24 access to the Customer Response Center |
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BlueCurl Implementation Methodology |
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Web-based End user and System Administrator QuickStart |
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Education Courses |
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Software Updates |
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Hardware Extended Warranty |
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